• Production support Engineer ( Vmware/Windows)

    Job Locations IN-Mumbai
    Information Technology
  • Job Description and Responsibilities

    Interactive Brokers Software Services India Pvt. ("IBSSI") is looking to hire a Windows/VMware L1 Systems admin with a minimum of  3+ Years of experience for our Mumbai office. The individual is desired to have experience working for a global financial organization.  As part of the local Windows Infrastructure team, this member will cover the 3rd shift and be able to work autonomously and as part of the IB global Windows team. Working with Windows/VMWare Engineering personnel in domestic and international offices.

    • Deploy PCs, laptops, thin clients, monitors and other peripherals among India office locations
    • Provide Windows / VMware support to growing IB customer service (CS) user community in India.
    • Provide basic support on Apple / Android tablets and smart phones as it relates to IB business.
    • Provide basic user support and configuration of Avaya phones and video conferencing & presentation applications such as WebEx Skype, etc.
    • Provide non-technical assistance on an ad-hoc basis (e.g., procurement of IT equipment and supplies, and providing other office service equipment).
    • Provide IB new hires with required technologies and perform IT onboarding processes
    • Log and track calls using the Ticketing System, maintain approval history records and document problem resolutions.
    • Perform hardware & software inventory and produce management reports.


    • BE/Btech/ME/Mtech/MCA/Msc/Bsc/BCA (IT/CS) is must.
    • Bsc (IT/CS) /BCA's should have 4+ years of experience.
    • Microsoft Certifications (MCITP, MCSE, MOUS) are a strong plus and some will be required within a year of joining IB.
    • 1-3 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).


    Key Technical Skills and Competencies:

    • Entry / Intermediate knowledge of VMware vSphere ESXi 6.x and Horizon View 7.x environments.
    • Entry / Intermediate knowledge of Windows Server 2008 – 2016 operating systems and domain infrastructure
    • Entry / Intermediate knowledge of TCP/IP, Sub netting, Routing concepts.
    • Entry / Intermediate knowledge of TCP/IP, DHCP / DNS / Group Policy in a distributed multi domain environment.
    • Entry / Intermediate knowledge of Windows 7 & 10 client operating systems.
    • Entry / Intermediate knowledge of Active Directory & Group Policy.
    • Entry / Intermediate knowledge of the Microsoft Office application suite
    • Entry / Intermediate Knowledge of Office 365 suite.
    • Familiarity with native and third-party Windows Remote Control tools.
    • Familiarity with command-line tools and batch processing.
    • Advanced IT troubleshooting and multi-tasking skills.
    • Strong time management and organizational skills and ability to meet project deadlines.
    • Excellent skills in identifying and diagnosing technical problems, escalating and routing issues, recommending and implementing solutions to correct repetitive common issues.
    • Ability to professionally communicate with Infrastructure staff and maintain strong working relationships with other IT functions to ensure problem resolution and ticket tracking.
    • Strong customer service and professional client-facing skills.
    • Ability to communicate clearly and concisely on the phone and in person.
    • Good written and spoken English skills.
    • Efficient, team oriented work habits.

    Company Overview

    Interactive Brokers Group, Inc. (IEX: IBKR); is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 120 market centers in 31 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 797,000 trades per day.¹ Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.


    ¹Figures as of September 30, 2018.



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