Professional Services Representative (IL)

Interactive Brokers LLC is expanding its Professional Services department at our main call center in Chicago, Illinois. We are searching for candidates with prior experience in the financial services industry, with interpersonal, communication and technology skills. Our aim is to build and maintain long-term customer relationships with institutional clients, like hedge funds and brokers, as we continue to expand our global market access, sophisticated trading tools and product offerings. The Professional Services Representative will provide support which will encompass all facets of the client experience at IB, including account application assistance, funding support and trade inquiries as well as the configuration and operation of our trading platform, the Trader Workstation.

• Act as liaison to Interactive Broker's top-tier clients, with a focus on institutional clientele, striving to provide solutions to inquiries while complying with all policies, practices and procedures.
• Problem management with focus on wide scale service issues. Core competences include: handling trade-related issues, trade and margin analysis, account management and funding, product (cash market, equities and derivatives) and exchange knowledge (global), technical services, securities regulations.
• Internal coordinator to various departments such as technical operations and programming, analyzing and escalating issues appropriately.
• Special projects including the development of new customer service technologies, assessments of existing systems, review and audit projects, etc.

• Education: Bachelor's degree in Finance, Economics, Business Administration or other related field, or equivalent work experience. The candidate must possess general market knowledge in futures, options, and the equities markets.
• Experience: recent graduates and those 3-5 years financial industry experience preferred (in a client services or operations role).
• Skills: Strong interpersonal and written communication skills. Must demonstrate excellent analytical and problem resolution skills.
• Computer Skills: Working knowledge of PC technologies, including Microsoft Word, Excel, Databases.
• Registrations: FINRA Series 7 preferred. Series 55, 63 desirable.
• Multi-language skills a plus.

Interactive Brokers Group, Inc. (IEX: IBKR); is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 120 market centers in 31 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 797,000 trades per day.¹ Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

¹Figures as of September 30, 2018.