• 客户服务专员 (Customer Service Support)

    Job Locations CN-31-Shanghai Waigaoqiao Free Trade Zone
    ID
    2018-1819
    Department
    Customer Service/Support
  • Job Description and Responsibilities

    IBwww.interactivebrokers.com盈透证券正在招募积极进取及事业心强的人士担任客服支持一职。

    职务描述


    IB
    的客服专员是个人客户和专业客户的联络人,负责为客户提供优质及专业的服务。盈透客户的主要包括个人客户、金融顾问,对冲基金管理人和其他经纪自营商。盈透正通过扩展产品和服务范围为客户提供所需的市场准入,从而维系客户关系,进而实现与客户建立并维持长久合作关系的目标。

    职责


    客服专员主要负责管理并处理客户相关事宜:针对客户的疑问,顾虑和投诉提供电话、邮件或在线解答。客服人员需根据公司政策,惯例和程序高效准确地处理各类客户问题,以确保客户满意度。

     

    Interactive Brokers ( www.interactivebrokers.com ) is looking to hire highly motivated and career minded individuals for Customer Service Support in our Shanghai Office.

    Job Description


    As a liaison to Interactive Brokers’ retail and professional clients, the IB Customer Service Specialist accountable for providing client service to IB’s clients. This includes retail customers, financial advisors, hedge fund operators and other broker-dealers. Our aim is to build and maintain long-term customer relationships, provide access to desired markets and increase our customer retention as we expand on our product and service offerings.

    Responsibilities


    Mainly management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and on-line chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

    Qualifications

    核心技能包括:

    • 识别、分析和处理复杂问题的能力
    • 优秀的故障排除和问题解决的能力
    • 识别客户需求并提供优质服务的能力


    要求:

    • 重点大学学历(本科)及以上
    • 出色的中英文语言能力(口语及书面语)
    • 出色的分析技巧
    • 熟悉金融市场
    • 欢迎优秀应届毕业生投送简历


    我们会为合适人选提供极具竞争力的薪酬。

     

    The core competencies we seek include:

    • The ability to identify, analyze, and escalate complex issues.
    • Excellent trouble shooting and problem resolution skills;
    • Assuming responsibility for identifying client needs while providing a high value experience.


    Requirements:

    • University degree (Bachelors) and above;
    • Fluency in both Mandarin and English (oral and written);
    • Excellent analytical skills;
    • A good understanding of financial markets.
    • Welcome Excellent Graduates apply for this position


    Very competitive salary offered to right candidate.

    Company Overview

    Interactive Brokers Group, Inc. (IEX: IBKR) is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 120 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 797,000 trades per day.¹ Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

     

    ¹Figures as of June 30, 2018.

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