Interactive Brokers Group, Inc. (NASDAQ GS: IBKR); is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 120 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 797,000 trades per day.¹ Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
¹Figures as of June 30, 2018.
Job Description and Responsibilities
Interactive Brokers ( www.interactivebrokers.com ) is looking to hire highly motivated and career minded individuals for Customer Service Support in our Shanghai Office.
As a liaison to Interactive Brokers’ retail and professional clients, the IB Customer Service Specialist accountable for providing client service to IB’s clients. This includes retail customers, financial advisors, hedge fund operators and other broker-dealers. Our aim is to build and maintain long-term customer relationships, provide access to desired markets and increase our customer retention as we expand on our product and service offerings.
Mainly management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and on-line chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
The core competencies we seek include:
- The ability to identify, analyze, and escalate complex issues.
- Excellent trouble shooting and problem resolution skills;
- Assuming responsibility for identifying client needs while providing a high value experience.
- University degree (Bachelors) and above;
- Fluency in both Mandarin and English (oral and written);
- Excellent analytical skills;
- A good understanding of financial markets.
- Welcome Excellent Graduates apply for this position
Very competitive salary offered to right candidate.
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