• Technical Assistance Center (TAC): Helpdesk Technician

    Job Locations CN-31-Shanghai Waigaoqiao Free Trade Zone
    Customer Service/Support
  • Company Overview

    IB Business Services (Shanghai) Ltd, a subsidiary of Interactive Brokers Group, Inc. (NASDAQ: IBKR) is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 120 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing over 800,000 trades per day.[i]  Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
    [i] Figures as of January 1, 2018. Information on the company can be found at www.interactivebrokers.com

    Job Description and Responsibilities

    IB Business Services (Shanghai) Ltd seeks a highly motivated individual for a Technical Assistance Center helpdesk position who is looking to expand their technical skills while learning more about the financial industry. Our Trader Workstation (TWS) is a Java-based proprietary trading platform that allows end-users to trade from their home or office. A TAC Technician is expected to consistently provide friendly and informative technical support to Interactive Brokers’ clients*. Effective investigation and troubleshooting is maintained by keeping up to date with the latest technology developments, achievements and trends.
    Provide real-time technical support of IB applications through either phone or chat communication, along with tickets and emails customers may send to IB. The successful candidate will also be required to perform other tasks provided by the local regional supervisor or the Global Head of TAC.
    The core competencies include:
    - Fluency in English written and oral 
    - Operating Systems (Windows/Mac OS X/Linux) and Mobile Operating System (iOS/Android) support 
    - DNS, TCP/IP and General Network Configuration Support
    - Hands-on PC, Tablet, and Mobile Troubleshooting
    - Helpdesk support experience and real-time troubleshooting
    - Experience working in a global team environment
    - Exposure to Java and web based applications is a plus
    - Experience working with online security and security devices is a plus
    - Programming experience is a plus 
    *Candidates will be expected to demonstrate in-depth understanding of troubleshooting problems with a general IT test.


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