• Senior VMware Production support engineer

    Job Locations IN-Mumbai
    Information Technology
  • Company Overview

    Interactive Brokers is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. Our clients have access to more than 120 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 800,000 trades per day (Jan 2018 results). At Interactive Brokers, you will be part of a dynamic, multinational, fast paced, results oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
    *For more information about Interactive Brokers visit www.interactivebrokers.com
    Interactive Brokers, a Global Securities and Commodities business leader and one of the largest financial services firms in the U.S. has an immediate need for a Senior VMware Production support engineer in our Mumbai office. This position has excellent growth potential for highly motivated and exceptional performers.
    This is a mixed role encompassing VMware System Administration, Windows / Network Engineering and end user support. We are in the process of creating 2 independent VMWare Horizon View clusters in our Indian offices and deploying Zero Clients for our customer service departments. The office will be a hybrid environment divided into physical and virtual computing landscapes with the focus being on expansion of virtual environment.

    Job Description and Responsibilities

    As a VMware & Windows System Administrator you will be responsible for Planning, Designing, implementing and supporting of VMware Horizon View environments, Windows Active Directory services, Group Policy, TCP/IP, DHCP / DNS and, all of which are critical to the IB business continuity while collaborating with other Windows & VMware Engineers on various global projects.
    You will primarily be responsible for maintaining the VMWare ESXi & Horizon View clusters while provisioning, troubleshooting, improving and automating users VDI’s environments. Team work is paramount at Interactive Brokers, and you will be encouraged to share your knowledge and learn from your colleagues. You will also enjoy the challenge and diversity encountered through continual exposure to multiple segments of the organization across international locations on a daily basis.
    There is an opportunity for you to branch into other areas of firm as you enhance your Virtualization, Windows, Security, and Storage skills. The work will be intense but always rewarding in accordance with the individual’s interests and aptitude. IB allows employees to wear many hats as they find their niche within the organization. We seek talented people and provide them with the tools to succeed with a great company.


    - BE/Btech/ME/Mtech/MCA/MSC (IT/CS) is must.
    - Bsc (IT/CS) /BCA's should have 7+ years of experiance.
    - Enterprise knowledge of VMware vSphere ESXi 6.x and Horizon View 7.x environments.
    - Enterprise knowledge of Windows Server 2008 – 2016 operating systems.
    - Enterprise knowledge of Active Directory / DHCP / DNS / Group Policy in a distributed environment.
    - Enterprise and strong,knowledge and understanding of TCP/IP, Sub netting, Routing and SMTP concepts.
    - Enterprise knowledge of Windows 7 and 10 Desktop Operating Systems.
    - Design and implement Desktop / VDI Image & template management.
    - Enterprise Knowledge of Windows Security Patch Management and application deployment process in Physical and virtual environments.
    - Enterprise knowledge of VMware Horizon View, App Volumes and Thin App virtualization environment.
    - Enterprise knowledge of Dell / HP server hardware lines and ability to monitor them using enterprise mounting tools such as: Dell Open Manage server.
    - Upgrade BIOS and firmware on Dell Zero and thin clients and maintain Dell PowerEdge Windows Domain Controllers and file servers in the data center
    - Deploy Microsoft & VMware security patches and bug fixes on all Windows desktops/servers and VMware ESXi hosts, including service packs, and perform planned maintenance activities as identified by the Architecture and Engineering groups.
    - Ability to perform capacity management and forecast usage on VMware virtual servers (e.g., CPU, disk, and RAM) and schedule off-hours to add resources to VMWare cluster as necessary.
    - Maintain an accurate and up-to- date server inventory in the CMDB database
    - Participate in post-mortem / Root Cause Analysis (RCA) process for all VMware & Windows problems as appropriate
    - Provide 1st and 2nd level End User Computing (EUC) support, including networking and application installations and support for all US employees.
    - Strong customer service and professional client facing skills.
    - Excellent verbal and written communications skills.
    - Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
    - Strong time management and organizational skills and ability to meet project deadlines.
    - Ability to work autonomously and as part of a global Windows team.
    - Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus and some will be required within a year of joining IB.
    - A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).
    - Enterprise knowledge of VMware SRM, vRealize Operation manager and configuration and update manager is a plus.
    - Enterprise knowledge of Windows System Center Operation Manager (SCOM), System Center Configuration Manger (SCCM), and other hardware & software monitoring and performance tuning tools is a plus.
    - Enterprise knowledge of Windows and 3rd party Patch Management technologies (SCCM/WSUS, Shavlik, Manage Engine, etc.)
    - Enterprise knowledge of MDM solutions (Airwatch, Good, Mobile Iron, etc.) is a plus
    - Expert level experience with Active Directory federation services (ADFS, SAML, Single Sign-On (SSO), Two-Factor authentication and other related Identify and Access Management (IAM) technologies is a plus.
    - Enterprise knowledge of cloud services such as AWS and Azure is a plus.
    - Experience with SQL and scripting languages such as PowerShell is a plus.
    - Experience knowledge of application packaging using Wise Admin Studio or Flexera Admin studio is a plus.


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