• Global Client Services – Team Lead

    Job Locations IN-Mumbai
    ID
    1720
    Department
    Customer Service/Support
  • Company Overview

    Interactive Brokers Software Services (India) Private Limited ("IBSSI") is a subsidiary of Interactive Brokers Group, Inc. (NASDAQ: IBKR), a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 27 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing over 900,000 trades per day [1]. Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
     
     **Click the link to view a short video with a few words from current Interactive Brokers employees:
     https://www.interactivebrokers.com/en/index.php?f=31899
     
    [1] Figures as of April 1, 2018. Information on the company can be found at www.interactivebrokers.com

    Job Description and Responsibilities

    Leading a team of Customer Service Representatives responsible for the following activities:
    - Obtain thorough knowledge of products offered by IB on various global exchanges
    - Provide end to end query resolution right from opening/funding accounts, trading platform queries, margin/trade issues, etc
    - Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat
    - Create an inspiring team environment with an open communication culture
    - Communicate expectations, assignments and responsibilities clearly and professionally to the team
    - Monitor team performance and report on metrics
    - Discover training needs and provide coaching
    - Listen to team members’ feedback and resolve any issues or conflicts

    Qualifications

    - Experience: 5-6 years of managing a team of 10+ members.
    - Education: University degree (Bachelors) required / MBA preferred
    - NCFM/NISM certifications in capital markets, derivatives and currency derivatives
    - High level of MS Excel skills required
    - Language skills: Fluent English
    - Good quantitative/analytical skills
    - Must have excellent communication skills (both oral and written), friendly demeanor and ability to manage and grow a team

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