Customer Service Representative - Technical Support

UK-London
ID
2017-1668
Department
Customer Service/Support

Overview

Interactive Brokers UK (“IBUK”) is a rapidly growing direct-access electronic trade execution and clearing broker for active traders, institutional investors, financial advisors and introducing brokers. It is increasing its client base, introducing new products and connecting to new markets. The firm is authorized and regulated by the FCA.

IBUK is a subsidiary of the large international financial services group, Interactive Brokers Group, Inc., based in Greenwich, Connecticut USA (NASDAQ: IBKR). The Group employs over 1,000 people worldwide and provides electronic brokerage services to more than 365,000 customers in trading securities, commodities and foreign exchange in 23 currencies on 100+ market centers across 26 countries around the world. By building and operating highly automated systems in all aspects of its business the Group seeks to deliver these services at the lowest possible cost to its clients.

Interactive Brokers’ fast growing online brokerage unit is expanding its Client Services operation. We are looking for an experienced candidate with strong IT/technology skills.

Responsibilities

  • Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and e-mail.
  • Problem management with focus on wide scale technical issues

Qualifications

  • 2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity
  • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
  • Languages: fluency in English and German is a must. Dutch is a plus.

If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. Are you interested in this challenging position within a financially successful and technologically advanced organization?

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