• Prime Services Representative

    Job Locations US-CT-Greenwich
    Customer Service/Support
  • Company Overview

    Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (NASDAQ: IBKR) is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 120 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing over 800,000 trades per day.[i]  Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
    [i] Figures as of  January 1, 2018. Information on the company can be found at www.interactivebrokers.com

    Job Description and Responsibilities

    Interactive Brokers is expanding the Prime Services group at our headquarters in Greenwich, CT and are looking for candidates with superior client service skills and basic IT/technology knowledge in order to support institutions with complex execution or clearing needs.
    - Act as primary service contact to IB’s top-tier clients, including hedge funds, financial advisors, broker-dealers, and exchanges.
    - Build relationships and understand client needs through quality service.
    - Own and route client issues that are escalated to other departments such as Sales, Clearing, Development, and Technical Support.
    - Lead special projects in far ranging topics like feature requests, service level standards, legal/compliance, and review/audit.


    - Excellent communication and diplomacy skills (verbal and written).
    - Computer proficiency (Windows, Outlook, Excel) and ability to learn new (proprietary) software.
    - Basic knowledge of US equity and equity options (e.g. Puts/Calls/Spreads).
    - Industry experience in brokerage services or financial client support is a plus.
    This position is located in Greenwich, CT and is accessible by MetroNorth.


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