Application Support Group Representative

IN-MH-Andheri (E), Mumbai
ID
2017-1604
Department
Customer Service/Support

Overview

Interactive Brokers (India) Pvt. Ltd, based in Mumbai, India IBG LLC ("IBG"), a subsidiary of Interactive Brokers Group, Inc. (NASDAQ: IBKR), is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day*. IBG employees, are part of dynamic, multinational, fast paced, results oriented teams working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

*Figures as of March 31, 2017. For more information about Interactive Brokers visit www.interactivebrokers.com

 

 

 

 

Responsibilities

  • Contact clients who have started an online application and provide assistance if required
  • Brief prospects about document requirements and account opening procedure
  • Dispatch forms/agreements to clients and review them once we receive it
  • Follow-up with clients in case of any pending documents
  • Co-ordinate with compliance and clearing to get the documents approved
  • Assist clearing/compliance team with NSE/internal audits
  • Assisting the general customer service if required

Qualifications

Education: Bachelor's degree / Post Graduate degree. General market knowledge in futures, options, and the equities markets will be an added advantage.

Experience: 1-2 years financial industry experience with client services background related to account opening and KYC documentation.

Skills: 

  • Strong interpersonal and written communication skills. 
  • Working knowledge of software such as Microsoft Word, Excel and Outlook.
  • Knowledge of foreign languages will be preferred.

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