Application Support Group Representative

IN-MH-Andheri (E), Mumbai
Customer Service/Support


Interactive Brokers (“IB”) is the largest U.S. broker, measured by trades, offering direct-access electronic trade execution and clearing for active traders, institutional investors, financial advisors and introducing brokers.  IB serves more than 370 thousand customers in trading securities, commodities and foreign exchange in 23 currencies on over 100 market centers in 25 countries around the world.  The firm leverages highly automated systems it builds for all aspects of its business to maintain a low cost base as the business expands. 


Interactive Brokers (India) Pvt. Ltd, based in Mumbai, India is a subsidiary of the publicly traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR).  IBKR’s market capitalization is in excess of $15 billion. In addition to electronic brokerage services, the Group’s market maker companies trade in equities and exchange-listed equity derivative products around the world.  Interactive Brokers Group plays an important role in trading and brokerage worldwide; executing, clearing, settling and accounting for over one million trades per day.  The Group’s options volume makes up approximately 9% of all listed equity options worldwide.[i]

[i]   Figures as of December 31, 2015. Information on the company can be found at:




  • Contact clients who have started an online application and provide assistance if required
  • Brief prospects about document requirements and account opening procedure
  • Dispatch forms/agreements to clients and review them once we receive it
  • Follow-up with clients in case of any pending documents
  • Co-ordinate with compliance and clearing to get the documents approved
  • Assist clearing/compliance team with NSE/internal audits
  • Assisting the general customer service if required


Education: Bachelor's degree / Post Graduate degree. General market knowledge in futures, options, and the equities markets will be an added advantage.

Experience: 1-2 years financial industry experience with client services background related to account opening and KYC documentation.


  • Strong interpersonal and written communication skills. 
  • Working knowledge of software such as Microsoft Word, Excel and Outlook.
  • Knowledge of foreign languages will be preferred.


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