Security Devices Processing Operator

Customer Service/Support


Timber Hill (Europe) AG is a member of the Interactive Brokers Group, Inc., based in Greenwich, Connecticut USA (NASDAQ: IBKR). Timber Hill (Europe) AG is the headquarters and lead affiliate for the Group’s European operations.


Interactive Brokers (“IB”) offers direct-access electronic trade execution and clearing for active traders, institutional investors, financial advisors and introducing brokers.  IB serves more than 350 thousand customers in trading securities, commodities and foreign exchange in 23 currencies on over 100 market centers in 24 countries around the world. 


Interactive Brokers’ fast growing online brokerage unit is expanding its Client Services operation. We are looking for an experienced candidate with strong IT/technology skills.


  • Handling of security cards: pre-processing, processing and scanning, preparation for shipment, managing inventory
  • Handling client inquiries pertaining to the security system - primarily in written - tickets, chat and email. 
  • Occasional handling of client security related inquiries per phone
  • Problem management with focus on security protocols and practices



  • Good mastery of Windows computer systems and basic office applications
  • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
  • Languages: fluency in English. Any additional language is a plus. 

If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands.


Are you interested in this challenging position within a financially successful and technologically advanced organization? Then we are looking forward to receiving your online application via our career website.


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