Technical Assistance Center Representative

US-CT-Greenwich
ID
2017-1588
Department
Customer Service/Support

Overview

Interactive Brokers is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 25 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day (First Quarter 2017 results). At Interactive Brokers, you will be part of a dynamic, multinational, fast paced, results oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

 

 

The Technical Assistance team is focused on ensuring a solid user experience through the responsive support of our trading software.  As a member of the technical assistance team, you will assist customers with inquiries pertaining to all of our software products and become an expert with IB's trading software and gain a deep understanding of the products we offer.  You have the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs.  The successful candidate will be intellectual and analytical, and are able to recognize, test, and escalate new bugs within our software.


[i]   Figures as of September 30, 2016. Information on the company can be found at: www.interactivebrokers.com

 

Responsibilities

  • Be a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

  • Assist a diverse range of domestic and international customers with installing, configuring, and troubleshooting our trading software and our website.

  • Escalate issues to software developers and server operators.

  • Address inquiries and issues regarding IB's two-factor secure login system.

Qualifications

Minimum Qualifications:

  • 4 year college degree
  • Prior experience in a customer-facing role

  • Excellent written and verbal communication skills

  • Experience troubleshooting networking or software related issues

 Preferred Qualifications:

  • 4 year degree in a STEM field
  • 2 years in a network or software support role, primarily in a call-center or realtime support environment

  • Experience with Unix and basic Unix commands

  • Financial services industry related experience and knowledge of common financial products

  • Mandarin, Spanish or Russian language skills a plus

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