Customer Service Representative - Debit Cards

IN-MH-Andheri (E), Mumbai
ID
2017-1580
Department
Customer Service/Support

Overview

INTERACTIVE BROKERS (INDIA) PVT. LTD. is a rapidly growing direct-access electronic trade execution and clearing broker for active traders, institutional investors, financial advisors and introducing brokers. It is increasing its client base, introducing new products and connecting to new markets. The firm is a member of NSE, BSE & NSDL [http://www.sebi.gov.in].

 

Interactive Brokers (India) is a subsidiary of the large international financial services group, Interactive Brokers Group, Inc., based in Greenwich, Connecticut USA (NASDAQ: IBKR). The Group employs over 1,100 people worldwide and provides electronic brokerage services to more than 400,000 customers in trading securities, commodities and foreign exchange in 23 currencies on 100+ market centres across 24 countries around the world. By building and operating highly automated systems in all aspects of its business, the Group seeks to deliver these services at the lowest possible cost to its clients.

 

Interactive Brokers seeks high-level, serious individuals with the financial services industry background and professional demeanour suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

 

 

 

Responsibilities

  • Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat
  • Resolve routine and complex client service issues relating to IB branded debit card linked to brokerage account (i.e., transaction status; lost, stolen or damaged cards, fraud & errors) in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
  • Discuss program attributes and benefits with prospective clients.
  • Research account and transaction history using web-based tools.
  • Summarize nature and conclusion of client interactions and track open items on ticketing system.
  • Obtain thorough knowledge of products offered by IB on various global exchanges.
  • Assist clients with basic queries in their trading account.

 

 

 

 

Qualifications

  • Experience: 2 years in credit/debit card customer support.
  • Education: University degree (Bachelors) required.
  • Language skills: Fluent English
  • Good quantitative/analytical skills
  • Must have excellent communication skills, friendly demeanor and ability to operate productively in high volume call center.
  • Openness to work in a 24/7 work environment as required, including night shifts and holidays.

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