Customer Service Representative (native German speaker)

CH-Zug
ID
2017-1574
Department
Customer Service/Support

Overview

Are you interested in this challenging position within a financially successful and technologically advanced organization?

 

Timber Hill (Europe) AG ("THE") seeks high-level, serious individuals with the financial services industry background and professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements. If you have drive, motivation and initiative, we can offer you real responsibility and the opportunity to work in a demanding but rewarding team oriented environment. 

 

THE is a member of the Interactive Brokers Group, Inc., based in Greenwich, Connecticut USA (NASDAQ: IBKR). Timber Hill (Europe) AG is the headquarters and lead affiliate for the Group’s European operations.

Responsibilities

  • Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including:
    • Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions.
    • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
    • Margin calculations; Commission structure, interest and fee.
  • Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.

Qualifications

  • Banking apprenticeship or university degree in finance, economics or related field.
  • Experience in financial services position (e.g. brokerage, banking, trading, exchange or clearinghouse) preferred but not required.
  • Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email or online chat.
  • In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income.
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
  • Native German and fluent English mandatory; any additional EU language is a plus

 

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