Technical Assistance Centre Representative

IN-MH-Andheri (E), Mumbai
ID
2017-1572
Department
Customer Service/Support

Overview

The Interactive Brokers Group is a rapidly growing international securities firm with a substantial proprietary trading and global online brokerage operations in the US, Europe and Asia.


Interactive Brokers’ fast growing online brokerage unit is expanding its Client Services operation. We are looking for experienced candidates with strong IT/technology skills who are probing and analytical, and are able to recognize, test, and escalate new issues with or within our software.

 

The Technical Assistance team is focused on ensuring a solid user experience through the responsive support of our trading software.

 

 

 

Responsibilities

  • Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
  • Problem management with focus on wide scale technical issues.
  • As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

 

Qualifications

  • 2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
  • Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
  • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
  • Languages: Fluency in English is a must. 

 

 Education:

 

  • Bachelors in Information Technology (B.Tech, BE or MCA) or equivalent.

 

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