• Customer Service Representative

    Job Locations UK-London
    ID
    1568
    Department
    Customer Service/Support
  • Company Overview

    Interactive Brokers UK (“IBUK”)  seeks high-level, serious individuals with the financial services industry background and professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.
    Interactive Brokers (U.K.) Ltd.  based in London, UK, a subsidiary of Interactive Brokers Group, Inc. (NASDAQ: IBKR) is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 120 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing over 800,000 trades per day.[i]  Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools. 
     
     [i] Figures as of January 1, 2018. Information on the company can be found at www.interactivebrokers.com

    Job Description and Responsibilities

    - Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including:
    - Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions.
    - Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
    - Margin calculations; Commission structure, interest and fee.

    - Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.

    Qualifications

    - University degree in finance, economics or related field.
    - Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearinghouse) preferred but not required.
    - Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email or online chat.
    - In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income.
    - Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
    - Fluent English mandatory; any additional EU language is a plus

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