Interactive Brokers Canada Inc. seeks a Technical Support Representative to join our downtown Vancouver, BC location. The "TAC" team is focused on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. You have the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. You are probing and analytical, and are able to recognize, test, and escalate new bugs within our software.
Interactive Brokers Canada Inc., a subsidiary of Interactive Brokers Group, Inc.(NASDAQ:IBKR), is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day *. Our employees are part of a dynamic, multinational, fast paced, results oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
*Figures as of March 31, 2017. For more information about Interactive Brokers visit: wwwinteractivebrokers.com