Client Service Representative - Tax Reporting/Retirement

Customer Service/Support


Interactive Brokers is looking to add to our client services team an individual with experience in a call center who can assist our clients with tax specific inquiries in the financial markets. The ideal candidate will have experience in stocks and options and full understanding of futures, and foreign exchange spot markets. 


Interactive Brokers, a subsidiary of Interactive Brokers Group, Inc. (NASDAQ: IBKR), is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day (First Quarter 2017 results). At Interactive Brokers, you will be part of a dynamic, multinational, fast paced, results oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.


*We thank all applicants, however due to the high volume of responses only those selected for the selection process will be contacted.


  • Handle escalated Tax and IRA service issues.  The inquiries typically encompass information reporting, filing and compliance for US, Canadian and other foreign accounts.  Areas of concentration include the following:
    • IRS TIN verification and back up withholding issues
    • W-8 recertification for non-US taxpayers
    • Year-end tax reports and forms, including the IRS Worksheets
    • IRA contributions and distributions 
    • IRA beneficiary options
    • Dividend classifications and treaty rates
    • Wash sale calculations
    • FATCA Compliance
  • Respond to retail and professional client inquiries via inbound calls, email and on-line chat.
  • Demonstrate knowledge of securities regulations.
  • Coordinate activities with local and international Customer Service divisions, as well as third-party agencies.
  • Resolve routine and complex client service issues thoroughly and expeditiously.
  • Perform tax and IRA related account maintenance transactions, including IRA transfers, IRA distributions, cost basis updates, and dividend tax classifications.
  • Research, verify, and facilitate corrected IRS tax forms for proper reporting of client transactions.
  • Maintain current knowledge of trends and developments impacting retirement accounts, including IRS regulations.


  • Experience: Two years in trading or brokerage services, but will consider recent college graduate.
  • Education: University degree (Bachelors) required
  • Computer:  Strong IT proficiency preferred
  • Good quantitative/analytical skills
  • Excellent oral/written communication skills required
  • Knowledge of retirement accounts and tax considerations a plus.
  • Strong research, communication and writing skills are required


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