Interactive Brokers Canada seeks a Customer Service Representative. The ideal candidate should have a background in financial markets, be experienced in stocks and options; understand futures, and foreign exchange spot markets. Must be detail-oriented with strong IT/technology skills. Posses a strong customer service focus. Be a quick learner, problem solver, and have good decision making ability.
Interactive Brokers Canada an Interactive Brokers Group, Inc. (NASDAQ:IBKR) company, is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial visors, and introducing brokers. Our clients have access to more than 100 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day. At Interactive Brokers, you will be part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Interactive Brokers Canada offers a competitive remuneration package including:
Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution, Stock incentive plan
Hours are Monday to Friday, 08:00 to 17:30 EST
We thank all applicants; however only those selected for an interview will be contacted.
(Figures as of March 31, 2017. For more information about Interactive Brokers visit: www.interactivebrokers.com
The Customer Service Representative is accountable for providing a high level of client service to IB's existing retail and institutional clients. Our aim is thoroughly investigate trade inquiries in particular, but also covers various other areas under the general customer service umbrella.
Experience: Minimum of 1 year prior experience in either trading or brokerage services.
Education: Bachelor's degree in Finance, Economics, Business Administration or other related field
Essential: Canadian Securities course and Conduct and Practices Handbook required within 6 months of the start date.
An asset: Derivatives Fundamentals and Options Licensing, Futures Licensing course, Series 7.
Computer: Strong PC technologies proficiency preferred; Microsoft Word & Excel
Language skills: Fluent English required. French, Mandarin, Cantonese, Spanish an asset.
Good quantitative/analytical skills.
Excellent oral/written communication skills required