Customer Service Representative

IN-MH-Andheri (E), Mumbai
ID
2014-1174
Department
Customer Service/Support

Overview

Interactive Brokers (India) Pvt. Ltd, based in Mumbai, India IBG LLC ("IBG"), a subsidiary of Interactive Brokers Group, Inc. (NASDAQ: IBKR), is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 26 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day*. Our employees are a part of dynamic, multinational, fast paced, results oriented teams working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

 

 

*Figures as of March 31, 2017. For more information about Interactive Brokers visit www.interactivebrokers.com

Responsibilities

  • Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat
  • Obtain thorough knowledge of products offered by IB on various global exchanges
  • Assist clients with opening and funding accounts
  • Show clients how to use different features of the Trader Workstation
  • Explain margin requirements to clients
  • Investigate trade issues and order executions
  • Knowledge of securities regulations impact on customers

Qualifications

 

  • Experience: 2 years in trading or brokerage services
  • Education: University degree (Bachelors) required
  • NCFM/NISM certifications in capital markets, derivatives and currency derivatives
  • High level of MS Excel skills required
  • Language skills: Fluent English
  • Good quantitative/analytical skills
  • Excellent oral/written communication skills required

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